Zen Dry Restoration's Effective Response to Basement Flooding in Roswell, Georgia

In January, amidst unusually cold temperatures in Roswell, Georgia, a family encountered a significant issue in their home: their basement had flooded due to a burst pipe, resulting from the freezing weather. This event highlights one of the multiple reasons basements may flood. In addition to burst pipes, homeowners should be aware of other potential causes such as wall cracks, floor cracks, leaky windows, hatchway doors, sump pump failures, and water heater failures. Each of these vulnerabilities can lead to significant water intrusion if not properly maintained or addressed. Understanding the variety of sources from which basement flooding can originate is crucial for prevention and timely intervention.

The Situation

The homeowner discovered that their basement, which included various functional areas such as storage, workrooms, playrooms, and a media room, was flooded with water standing two inches deep in places. The water had affected carpet, linoleum, and tile flooring throughout the space.

The Response

After being contacted through a referral from their plumber, Zen Dry Restoration was on site within two hours to start the emergency water extraction process. Their quick action was critical in preventing further damage to the property.

The Remediation Process

Zen Dry Restoration provided a clear explanation of the remediation process to the homeowner, emphasizing the steps involved and guidance for communicating with their insurance company. Their certified technicians worked to minimize water impact on the home and its contents. This included removing standing water, extracting wet and damaged flooring, and taking out wet baseboards, sheetrock, and insulation to allow for adequate drying.

Dehumidifiers and fans were utilized to accelerate the drying process, ensuring the basement was thoroughly dried out to prevent mold growth and further water damage. To further enhance our services and prevent future basement flooding, Zen Dry Restoration also offers comprehensive waterproofing solutions tailored to each home’s needs. Our experts install advanced perimeter drainage systems and doorway drainage systems, as well as sump pumps designed to handle even significant water intrusion. We also specialize in sealing wall and floor cracks and replacing leaky windows to ensure that all potential entry points for water are securely managed.

By combining these proactive waterproofing measures with our prompt and effective remediation services, we help homeowners maintain a dry and safe basement environment all year round. Let Zen Dry Restoration protect your home from the risks of basement flooding with our integrated suite of solutions.

The Documentation

Throughout the process, Zen Dry Restoration carefully documented their work, aiding the homeowner in the insurance claim process by providing detailed information on the damages and the remediation efforts undertaken.

The Outcome

The result was a completely dried basement, preventing any further damage or potential mold growth. The homeowner was pleased with the prompt and efficient service provided by Zen Dry, which allowed for the next phase of full repairs to begin, aimed at restoring the basement to its original state.

For residents of Roswell, Georgia, experiencing basement flooding, water damage, or issues related to frozen pipes, Zen Dry Restoration offers reliable and professional water damage restoration services. Contact us for immediate assistance to ensure your home is quickly and effectively returned to a safe, dry state.