FAQs

Our response time varies and we do our best to get to each job within 2 hours.

Metro Atlanta and North GA. As an independent restoration company we are not limited by a specific territory and will help homeowners, property managers, and business owners throughout the Metro Atlanta Area.

For insurance covered losses, expect to pay your insurance deductible and we will negotiate with your insurance company to get the rest of the loss covered. If the loss is not covered by insurance, we offer free estimates and make sure you understand the costs before beginning any work. For non-insurance jobs, we also offer financing options if needed.

We work with ALL insurance companies. As an independent restoration company we focus on

you, the customer, and always have your best interests in mind when working with your

insurance company to get your water, fire. or mold damage covered.

Yes. We use eco-friendly, botanically based disinfectant and cleaning products. The only exception is when disinfecting after certain events like biohazards, bio-waste, and sewage backup.

Unfortunately, there is no exact estimate on how long the drying process would take. But, in general, a water damaged home can dry out for around 3-5 days. In some cases, it would take as little as two days, and other times it takes several weeks to dry out a home.

Restoration and mitigation refer to two separate services provided after a water incident occurs. While water mitigation focuses on prevention, water restoration deals with damage. Water mitigation services are used to prevent further damage from occurring in the first place. A water mitigation company will focus on removing your belongings from the water source and preventing future damage. Water damage restoration is performed after the damage has already occurred and is usually an emergency service. During the restoration, specialists repair or replace materials that were destroyed, and return the home to its former state.

The time that water damage repairs take to complete will depend on the time it takes for the material affected to dry up. A safe time to assume is 72 hours on an average basis for 1 room to be dried out and ready for reconstruction followed by 1-2 weeks for the actual water damage repairs.

The source of the water is a good start to determining the category but not always enough.  If water sits in building materials too long, it will leach out chemicals in glues, stains, etc.  This turns the category to 3 if not dried out in a timely manner.

• Category 1. "Clean Water" is from a source that poses no substantial harm to people.  
• Category 2. "Grey Water" poses health risks due to significant levels of contamination of bacteria, mold and/or chemicals.
• Category 3. "Black Water" contains disease-causing organisms, toxins, and is grossly unsanitary.

The difference between mold removal and mold remediation is that mold removal is physically removing all mold spores while mold remediation focuses on returning mold levels to normal, natural levels. Mold remediation of a mold-infested property will return mold levels to an acceptable, natural level.

It is possible for mold to return after remediation, but only if you fail to find the source of moisture creating the mold problem. It is imperative that the source of water is fixed, whether that is a leaky window or a cracked pipe.

The time it takes for the mold removal process depends on many factors such as how much mold is present, where the mold is growing (behind walls, etc.), and the materials it grows on. Most mold removal (remediation) takes anywhere from 1 day to 5 days.

Professionals can complete smaller fire repairs in a day or two, but extensive repairs can take up to several months. The size of the fire and affected household areas will determine your concrete timeline, costs can average anywhere from $3,000 to $5,000 to recover and restore your home after a small fire. Larger fires that destroy your roof or kitchen can cost as high as $50,000 and up.

Simply put, a house fire is one of the most traumatic things that can happen in a person’s life. Your home is your sanctuary. It is where you are supposed to feel the safest. But a house fire can shatter that feeling of safety and replace it with a sense of unease. No matter how big or small the fire that caused it was. Smoke damage is a major health risk, whether it’s the result of a full-on house fire or a localized fire that was contained to one room. Even if you cannot see any smoke, there could still be smoke particles which you cannot see.

Timing differs for each home depending on volume, size, hazards, and more. Professional cleaners can clean a home in 3-5 days. Depending on the person who is hoarding, the process can easily be extended for several weeks.

The vast majority of those who contact us are in the midst of attempting to declutter/liquidate an estate after the death of a family member or in cases where they are legally appointed guardians or conservators. We are also contacted by seniors themselves—or their legal representatives—needing assistance with downsizing the estate or with packing and making all needed arrangements to ensure a safe, smooth transition to an alternative residential environment.