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Call for appointment(678) 468-3435
Call for appointment(678) 468-3435

Professional Flood & Water Damage Restoration for the Greater Atlanta Area

If you need immediate help, please call us!

After receiving your emergency call, we will contact you quickly and get our crews out to you ASAP. If not an emergency, we will gladly work with you to set up a convenient appointment.

Call now

Frequently Asked Questions


Unfortunately, there is no exact estimate on how long the drying process would take. But, in general, a water damaged home can dry out for around 3-5 days. In some cases, it would take as little as two days, and other times it takes several weeks to dry out a home.


There are several reasons that your house may begin to flood, and it’s not always expected. With a hurricane or other severe weather on the horizon, you may get a bit of notice about precipitation coming your way. That’s when you have time to take precautions to protect your property somewhat in hopes that it will keep the damages to a minimum.

Sometimes Mother Nature can dump an enormous amount of water in a few moments seemingly out of nowhere. Other times you may have a pipe burst, a toilet might overflow, or your water heater can cause significant water damage problems. In any event, your immediate and swift reaction is what’s going to help in saving what may be your biggest investment ever.

If you are dealing with a flooded house inside, your first step should be stopping the flow of water whenever possible. When fighting against outside water coming in, that may be a feat that cannot be accomplished without having the necessary sandbags and other apparatus to block the force. Severe storms are something that you should never try and take on alone. Water coming in at a fast rate from a hurricane or overflowing river are cases when you should evacuate until the water recedes on its own. Your local news channel or weather reporter will tell you when you need to leave your home. If they suggest it, you should do it to protect yourself and your family. Your house is something that you can worry about later.

If it’s something within your home that’s causing the issue, locate it and do what you can to fix it, even if it’s only temporary until an expert can come and look at it. Shut off the water source to the appliance if you know where it is. If that isn’t something that you can do, you must shut off the water to the entire house to keep the problem from getting even bigger. After you have done that, you should shut off the electricity at the fuse box if possible. Do not wade through water to get to it. When it looks as though you aren’t going to be able to reach it safely, call an electrician to come in and do it for you. They have the proper knowledge and experience to do it without getting harmed.

Document Flooding for Your Insurance Company

Now that you have ensured that everything has come to a stop and you are safe, you should make a record of all the damages that have already occurred for your insurance company. Not all insurance policies cover flooding, so check to make sure that yours does. If you’re located in an area where flooding is likely, you most likely have coverage as a precaution especially if you purchased your home through a mortgage company or bank. It’s something they require to protect theirs and your investment.

Take pictures of everything that has been damaged. Smartphones or digital photography is going to be your best method so that you can quickly upload the images and send them directly to your insurance agent. The faster you get your claim into your provider, the quicker they can start working on it so that you can get your repairs done.

You should not start making any repairs to your home until you have successfully discussed with your insurance provider precisely what kind of reimbursements you are qualified for. If you cause more problems by trying to fix something, you may void your coverage, and it could cost you more money in the long run.

If your house flooded with no flood insurance, unfortunately, you are not likely to get any reimbursement from your homeowner’s policy. There may be ways to claim the issue another way, depending on how the flooding happened. That’s something that you will want to discuss in detail with your agent if you don’t have the appropriate coverage. They can talk you through any options that you may have.

After you have confirmed with your insurance company that everything is in order for your claim, you can start your flooded house cleanup process. Zen Dry Restoration can come in and take care of the entire job for you with professional equipment and many years of experience in doing so. Zen Dry Restoration will partner with you and work with your insurance company for any services covered by your policy. Then, you can have the job done exactly how it’s supposed to be without having to do any of the work yourself.


Water damage is usually caused by water that originates from plumbing, such as a back-up from a toilet, a flooded air-conditioning unit, malfunctioning dishwasher, leaking refrigerator water line, or an overflowed washing machine. Flood damage is usually caused by water that originates from a natural disaster, hurricane, or a heavy rain event.


Water Damage Restoration Steps

  1. Inspection and Assessment
  2. Water Removal
  3. Drying and Dehumidifying
  4. Cleaning and Sanitizing
  5. Restoration and Repair

Every step of the process serves an important purpose, ensuring that all water and contaminants are properly removed.

Water Restoration Steps in Detail

Step 1: Inspection and Assessment

Water Damage Restoration companies perform a thorough damage assessment of the location of the damage. During this inspection, a water restoration specialist will make assessments to categorize and classify the damage that has occurred.

Zen Dry Restoration will check the materials’ porosity in the impacted area to determine how much water absorption has occurred. Moisture detectors, including hygrometers and moisture scourers, will measure the level of damage and estimate the amount of work required. Based on the findings, they will rate the damage from Class 1 to 4. Water damage inspectors will also identify the water source to ensure the water has stopped and determine the contamination level of the water. The water will then be rated Category 1, 2 or 3. After an inspection has occurred, the water restoration company will tell you the approximate time and costs required to restore your home, as well as payment options.

Step 2: Water Removal

The next step in the restoration process is to remove standing water via water extraction. Standing water can deteriorate and continue to damage your home, so all it must be removed as quickly as possible. Water extraction is especially important when dealing with a flooded basement as standing water in the basement leads to severe mold growth. Zen Dry Restoration uses extractors to remove water during the extraction process. These high-powered pumps and vacuums are designed to absorb all standing and surface water from your home quickly.

Several different types of extractors may be used to remove water, including:

  • Submersible pumps
  • Truck-mounted vacuums
  • Portable wet/dry vacuums

After the standing water is extracted, additional inspections may occur to determine the remaining moisture levels and identify whether the carpeting or hardwood floors need to be removed.

Step 3: Drying and Dehumidifying

After the water is physically extracted from the home, restoration companies begin the dehumidification and drying process. Industrial quality air movers and dehumidifiers are used to dry out any materials that still contain water or were too challenging to access during extraction. At this stage, your home may look dry, but some materials can be wet to the touch. If left alone, these materials may suffer further damage such as warping, breaking or growing mold. Water restoration companies prevent this by completely drying and dehumidifying the impacted area. Throughout this stage, Zen Dry Restoration water remediation specialists monitor moisture levels in the walls and floors of the affected areas to determine when your home is dry so that professional cleaning can begin.

Step 4: Cleaning and Sanitizing

Thorough, professional cleaning is a required step in all home restoration projects. At the same time, restoration companies work to preserve as much of your personal property as possible.

Cleaning should always be performed by experts trained in the safety and sanitization requirements of water-damaged homes.

Cleaning may take many forms, including:

  • Spray and wipe cleaning
  • Dry cleaning
  • Wet cleaning

Zen Dry Restoration professionals may also use foam, abrasive or immersion cleaning techniques to ensure every item is cleaned as thoroughly as possible. This step may also involve mold remediation as necessary.

Experts have specialized personal protective equipment (PPE) for cleaning potentially hazardous materials, including N-96 respirators, protective gloves and waterproof clothing.

At this stage, restoration specialists also dispose of any damaged materials that were removed during the cleaning phase.

Step 5: Complete Restoration

The final step of the restoration process is restoration. During the restoration, Zen Dry Restoration Specialists return your home to the state it was in before the damage occurred. Any materials that were permanently damaged or removed will now be fixed or replaced. Restoration projects may be simple or extensive, depending on the amount of permanent damage that occurred. In some cases, restoration can require relatively simple repairs, such as drywall repair or carpet cleaning. In others, restoration work is extensive and will require complete reconstruction on parts of your home.


Restoration and mitigation refer to two separate services provided after a water incident occurs. While water mitigation focuses on prevention, water restoration deals with damage. Water mitigation services are used to prevent further damage from occurring in the first place. A water mitigation company will focus on removing your belongings from the water source and preventing future damage. Water damage restoration is performed after the damage has already occurred and is usually an emergency service. During the restoration, specialists repair or replace materials that were destroyed, and return the home to its former state.


Water damage restoration is a professional term used to describe the process of water damage cleaning from the first steps to the last. Water damage restoration can also be known as:

  1. water remediation
  2. water removal
  3. water extraction
  4. water mitigation
  5. flood cleanup

Remove damaged furniture and materials, including drywall and flooring.

  • Cleaning and disinfecting salvageable materials.
  • Ensuring the home’s structural stability.
  • Extracting water and drying out the home with commercial-grade equipment.
  • Protecting the integrity of the home by boarding up windows, applying tarps and taking other necessary precautions.

The time that water damage repairs take to complete will depend on the time it takes for the material affected to dry up. A safe time to assume is 72 hours on an average basis for 1 room to be dried out and ready for reconstruction followed by 1-2 weeks for the actual water damage repairs.

If you need immediate help, please call us!

After receiving your emergency call, we will contact you quickly and get our crews out to you ASAP. If not an emergency, we will gladly work with you to set up a convenient appointment.

Contact us
Zen Dry Restoration
For More help with Restoration & Remediation Services

Phone(678) 468-3435


Location111 Village Parkway, Marietta, GA 30067

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